Address post-sales challenges through our in-house technical experts, available on-site or remotely based on your chosen delivery model.
StarLink Support Services warrants that your post-sales challenges, if any, are taken care of. Our in-house technical engineers can offer their expertise on-premise or remotely based on the chosen delivery model.
| Packages | Basic | Advanced | Premium |
|---|---|---|---|
| Number of Support Cases | 6 | 18 | Unlimited |
| Software Upgrade Notifications (Provided they have valid vendor entitlement) | - | Quarterly | Quarterly |
| Applying Updates and Patches (Provided they have valid vendor entitlement) | - | 2 | 4 |
| Remote Support | ✔ | ✔ | ✔ |
| Onsite Support | ✖ | ✔ 8 Visits/ Year | ✔ 12 Visits/ Year |
| 8x5 Support | ✔ | ✔ | ✔ |
| 24x7 Support | ✖ | ✖ | ✔ High Severity Incidents |
| Vendor Management | ✔ | ✔ | ✔ |
| Escalation Management | ✔ | ✔ | ✔ |
| Preventive Maintenance | Yearly | Quarterly | Quarterly |
| Training from StarLink Schedule | - | 1 Seat | 2 Seats |
| Email Phishing for 100 users | - | Annually | Annually |
| Configuration - Audit and Recommendation for 5 switches & 5 routers | - | - | Annually |
| Pentest for 1 web application and 50 internal IP | - | - | Annually |
| Incident Trend Analysis | - | - | Annually |
| Technology Gap Analysis (As per SANS Top 20) | - | - | Annually |
StarLink Staffing Services ensures that you will have qualified experts at your service to cater to your generic IT Operational needs or niche IT Security requirements. Our Resident Engineers can be deployed on premise, for short-term (3 – 6 months) or long-term (more than 6 months) assignments.
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StarLink Managed Security Services ensures continuous monitoring of your security posture while preventing, detecting, analyzing, and responding to cyber security incidents with the aid of people, process and technology.
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StarLink Support Services warrants that your post-sales challenges, if any, are taken care of. Our in-house technical engineers can offer their expertise on premise or remotely based on the chosen delivery model.
Find out more
StarLink Training Services takes care of all your training needs so that you are up to speed with the ever-evolving IT Security technologies and gain the expertise required to manage your IT Security infrastructure independently.
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